Consulting Slide Architecture Every layout below exports as 100% native PowerPoint — editable vector shapes, clean text boxes, and charts backed by embedded Excel workbooks. Not images. Not screenshots. The file opens and stays fully editable in Microsoft PowerPoint. M&A decks export with institutional colour palettes: Navy, Deal Slate, or Private Equity Emerald.
1. Executive summary executive_summary A focused pilot will test the proposed service model A focused pilot will test the proposed service model 01 Customers need a clear owner from request to resolution. 02 A dedicated service team can test the change with a limited group. 03 Expansion depends on service quality and the economics of delivery. DECISION / NEXT STEP Approve a pilot with clear ownership and a review before expansion. Illustrative data — layout demonstration only
2. Comparison comparison Compare the two service models against the same criteria Compare the two service models against the same criteria CRITERION Current model Proposed pilot Ownership Requests pass between specialist teams One named owner follows each request Coverage Broad rollout across all customers Limited cohort with a defined review Decision Continue the existing process Expand only after the pilot review Illustrative data — layout demonstration only
3. Process process The pilot moves through four explicit decision stages The pilot moves through four explicit decision stages STEP 1 Define Agree the customer cohort, owner and success measures. STEP 2 Prepare Set up the workflow and record the baseline. STEP 3 Run Track service outcomes and resolve delivery issues. STEP 4 Review Compare results with the baseline and decide whether to expand. Illustrative data — layout demonstration only
4. Key metrics kpi Track service quality alongside delivery efficiency Track service quality alongside delivery efficiency Requests resolved 84 % · Pilot month Average resolution 3.2 days · Pilot month Customer satisfaction 4.5 out of 5 · Pilot month Illustrative data — layout demonstration only
5. Chart chart Resolution rates improved during the illustrative pilot Resolution rates improved during the illustrative pilot % of requests resolved · Illustrative quarter 0 30 60 90 April May June Pilot Baseline Illustrative data — layout demonstration only
6. Data table data_table Compare outcomes before deciding whether to expand Compare outcomes before deciding whether to expand As shown in each row · Illustrative pilot Measure Baseline Pilot Direction Resolution rate 65% 84% Higher is better Resolution time 5.1 days 3.2 days Lower is better Satisfaction 3.8 / 5 4.5 / 5 Higher is better Illustrative data — layout demonstration only