Cancellation and refund policy

1. Cancellation

PurposefulDeck sells credit packs as one-time payments. There are no subscriptions, so there is nothing to cancel and you are never charged again.

You can leave the payment screen at any time before paying. If you're unsure whether a payment went through, check with PayPal or Razorpay, or email us with the payment reference; credits are added once payment is confirmed.

2. Refunds for unused credit packs

• If you haven't used any credit from a pack, you can get a full refund within 14 days of buying it.
• Once a credit from a pack has been used, that pack can't be refunded, but its remaining credits never expire.
• Free credits and free re-runs have no cash value.

3. Failed or unusable decks

• If we can't deliver a deck, its reserved credits return to your account. A delivered result uses credits even if it has review findings.
• Each delivered conversion that used credits includes one free rerun within 24 hours of delivery.
• If a delivered deck is unusable, email us within 14 days with the file name and the problem. We review it and, if we agree the result is unusable, return the conversion credits.
• If we miss the promised deadline for a check by a person, we return all credits used for that check. You keep the original automatic result. This is a credit return, not a cash refund.

4. How to ask for a refund

Email [email protected] from your account's email address and tell us which pack you bought. We reply within 2 working days.

Refunds go back the way you paid (PayPal or Razorpay), usually within 5 to 10 working days.